Orders and Shipping:

      All pieces are made to order. This means that each piece is hand made specifically for you at the time of purchase. Please allow 3-5 business days from the time of order to the time your special piece is shipped. If you have specific time requirements, please let us know and we will do our best to accommodate you.

      All orders are shipped via USPS Priority Mail Insured. There is no additional cost for shipping unless shipped in another fashion. For example, as the customer you have the option to receive the item Priority Express or First Class, but will be responsible for the extra shipping fees. Once you make a purchase you will have the options of which mailing service you wish to choose. We can only ship to street addresses and not P.O. boxes. At this time we only ship within the United States.

      Sales tax will be based on your shipping address.

        Returns and Exchanges:
          We accept returns of all new and unused jewelry within 14 days of purchase. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

          Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

          Late or missing refunds
          If you haven’t received a refund yet, first check your bank account again.
          Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at maettedesign@gmail.com.

          Sale items
          Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

          We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at maettedesign@gmail.com and send your item to: 611 Rosemont Ave.  Frederick Maryland US 21701.

          To return your product, you should mail your product to: 611 Rosemont Ave.  Frederick Maryland US 21701

          You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We suggest this because we want to be sure to receive your item, and consider we do not guarantee receiving your item otherwise.
            Customer Care:
              Please feel free to contact Maette Design by email at maettedesign@gmail.com or by phone at 240 285 7178 with any questions or concerns. Please note that our customer service department is open Monday through Friday 8:00am to 4:00pm EST. Inquires will be addressed within 48 hours of the next business day.
                  We guarantee our quality of our work.  Please contact us at maettedesign@gmail.com and we can give instructions on how to send the jewelry back for repair if necessary. Customer will be responsible for shipping costs when sending the item back to us.